Maryland Auto Repair

Dave and his staff at Quality Auto are wonderful to work with. They are friendly and truly care about delivering quality customer service and professional auto work at reasonable prices. I’m a repeat customer and will continue to give them my business.

Honest and competent mechanics can be hard to find. This place is both. Very friendly and excellent communication!

Fast, reasonable and fixed!!!

I support small businesses, however where is your integrity when you take advantage of people AND you do not bother to fix the situation?

A couple years ago, I went in for a check engine light on. I have to take it twice because they could not figure out why the light kept on turning on. The second time they did not even communicate with me and just changed the air sensor which was new because I had just replaced it myself and charged $1,000 for it. I finally took the car somewhere else where they confirmed it was the transmission, which is a common problem for the type of car I had, they should have known. I was going through stuff in my life that it was very hard to fight this situation with them. I replied with a text message about the situation and never heard back, no solution, no reimbursement, no apology. So, I spent over 1,000 dls for something that did not have remedy. I had left the situation in the past but recently I got some mail advertisement, I have moved several times and found my address, the situation made me angry again. If you are an old customer, you have formed your own opinion from them, if you are new, I would never recommend this place. The second time I took my car for the problem, while waiting in the lobby, I overheard instructions that they had the rule of giving regular customers priority, so new customers were less priority even if they had come for a service first. It seems like they are more concerned about “playing nice,” being nice to customers, and spending on mail advertisements rather than the actual work.

I can’t say enough about Quality auto repair. It’s hard to find an auto shop that you can trust but these guys were honest upfront about everything even when they ran into an unforeseen problem, they told me about it they explain things to me so I would understand what was going on. Dave and Nick do a great job of communicating throughout all the repairs I have. It’s well worth the drive to their shop for me to use them.

I'm very happy with the work done on my Scion. It runs great. All work was completed in a short time period. And I feel much safer on the road now!

Everything was timely and fixed as requested. As I pointed out to Haley only suggestion would be if the actual work repair is performed , I don’t think there should be a diagnostic charge for labor.

David and his team were courteous, prompt, and honest in their assessment of the vehicle I brought to them. I appreciate the work that they did and the extremely fair pricing. Other than using an inferior shop management system, my experience with their services was excellent. Thank you!